Non-Verbal Contacts in Business Contacts
When you are establishing a foreign subsidiary company in India, you should be knowing more about the business contacts.
People communicate through verbal and non-verbal communication. The share of verbal communication in the human communication process is about 10%. Verbal communications are perceived with the help of written and oral messages. Verbal communication of messages takes place in the process of speech, conversation, meetings, presentations, telephone conversations, i.e.: when a large number of messages are sent by voice communication. Messages written in the form of letters, orders, directives, instructions, regulations, etc. are sent through documents.
Nonverbal communication is carried out through body language (up to 55% of all communications) and speech parameters (up to 35% of all communications). Body language has an impact on the other. Body language includes: dress, posture, gestures, actual body movements, posture, human figure, facial expressions, eye contact, pupil size, distance between speakers, etc. Speech parameters include: speech rate, voice volume, vocalizations, phonics, choice words, use of phrases, interruptions, laughter, crying, whispering, various combinations of sounds that have no independent meaning.
Body language is used by everyone but only by a few. With customers, business associates, guests, family members, you communicate not only through conversation, but also in a person’s mood.
Understanding the body language of others is important, but learning to speak the language yourself is equally important.
With some exercises, you can learn to correctly interpret the body language of others, and this will allow you to make better use of the symptoms of your nonverbal body language, which will reveal your true thoughts and allow you to better understand those with whom you interact. .
Without words, it will become clear to you whether partners are lying to you, whether members of the opposite sex are sympathetic or hostile to you, whether your guests are bored, and whether customers are patient; Whether they are outspoken, nervous, suspicious, angry or insecure.
Many body language symptoms can be used emotionally or unconsciously.
The person who deliberately tilts his head to one side identifies our interest. Someone interested in something tilts his head to the side unknowingly. A frustrated and angry person unknowingly lowers the corners of his mouth.
Examples of common sense body language in most European countries are:
The raised hand with two fingers on the “V” indicates success;
Raised fist – sign of threat;
A raised hand or finger is a sign that a person wants to say something;
If the finger attached to the lips: quiet;
A finger pointing at the clock is an indication that it is time to end the conversation;
The palm used in the ear shows: Speaking loudly, is hard to hear.
By understanding unconscious body language, you can identify hidden social, emotional, sexual, and other attitudes, as well as understand the moods, attitudes, and motives of your acquaintances, relatives, and associates.
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